Support hours package
Technical support hours package — 5 hours, remote
You don't need to know your way around sensors, Zabbix or any other software. You send a request — we change the settings, add devices and solve the problems for you.
The technical support hours package gives you five hours of a specialist's remote work to use within 12 months. You can spend the time on, among other things, changing alarm thresholds, preparing Zabbix templates and diagnosing monitoring problems. It's a solution for companies that want help exactly when a specific task comes up.
Package pricing and scope
What the package costs
EUR 188 net
for a 5-hour package — that's EUR 38/h
A single hour outside the package: EUR 55 net
What you get
- 5 hours of remote work to use within 12 months of purchase
- you tell us by email or via the form what needs to change — no need to know the devices or Zabbix
- any scope: settings changes, new devices, troubleshooting, template updates
- after every session, an email summarising the time used
Terms and scheduling
This is not an on-call service or a Service Level Agreement — we schedule work in advance, on business days.
The package does not cover services from the price list (configurations, templates, Ready deployments, calibration) — those are carried out at fixed prices. The hours package is for small changes, diagnostics, threshold adjustments and adding individual devices. Ready packages include the first 30 days of support — the hours package comes in handy after that.
We agree the date of each session by email, on business days.
FAQ — support hours package
What work can be charged to the support hours package?
The package can be used for remote work such as setting thresholds, preparing templates and diagnostics. The specific task and the expected time are agreed before the session starts.
How long is the support hours package valid?
The five support hours can be used within 12 months. This lets you request work whenever you need to change settings or solve a problem.
Is support under the package provided on site?
No, work under the package is done remotely. On-site installation can be carried out by the customer's electrician or IT team following the instructions, or by an integration partner recommended by Chip Electronics.
Send a request
Have a question before you buy?
Book a call with a technician — 30 minutes, free, remote. Or simply call us — we're available on business days.
